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Dell Review

 

  www.dell.com/

Overall User Rating
 
3.5 out of 5.0   (2 reviews) 
         
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USER REVIEWS (2 reviews)
5.0 out of 5.0   
         
1/23/2009 6:12:01 PM (has 16 reviews)
Reliable seller
 
I've purchased quite a few times from Dell (laptops, mp3 players, etc.) and have never had a problem with any of the items shipped. The only downside for me is that they charge tax and sometimes shipping can be pricey but you can't beat their coupon codes, which often effectively nullify the tax and shipping. Highly recommend them as a seller
 



2.0 out of 5.0   
         
12/20/2006 8:03:44 AM (has 27 reviews)
On-line ordering system still needs work. Bad Dell Financial experience.
 
Customer service for Dell is great if you can get them on the phone. Don't confuse Dell customer service with Dell Financial service. Completely separate department - and clearly trained by different people - i thought the Dell Financial department were very unprofessional which is very scary considering they have all my private information!!!

I had a very bad experience with the financial department. As far as technology, they are still in the dark ages! Most stuff still has to be done manually.

I placed an order this Christmas for an XBOX360 and some accessories - all the items except the additional controllers were in stock and would ship "within the next 24 hours", but when my confirmation e-mail arrived - it said the estimated ship date for the order was Feb 1!!! I had to call customer service to see what was up - apparently, their system will show the estimated ship date of the order as the last item in the order to ship. She did say they will ship some items sooner if they can but the whole thing was very unclear! In other words, their system was not able to handle "split orders" like Amazon does very well. very frustrating for an on-line Christmas Shopper.
 
Not the best seller -  10/21/2010 3:26:10 PM 
 
 
yet another bad experience -  2/12/2010 10:34:12 AM 
 
i think i'm done with Dell - very poor customer service - charged a fee on my account for simply trying to pay a bill on-line - would not recommend them to anyone now - VERY frustrating and VERY unhappy with Dell
 
yet another bad experience -  2/12/2010 10:33:50 AM 
 
i think i'm done with Dell - very poor customer service - charged a fee on my account for simply trying to pay a bill on-line - would not recommend them to anyone now - VERY frustrating and VERY unhappy with Dell
 
Bad experience with bait and switch -  3/12/2009 4:59:57 PM 
 
twice now i've had experiences where i find a really great price on Dell - after i place the order AND get a confirmation; Dell will cancle the order with no explanation. I assume this is a pricing mistake on their side, but they hadle it VERY poorly.
 
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